1. Current plan and availability
Verellan Early Access: $19 USD per month. No free trial. There is one configured monthly plan; self-service upgrades, downgrades, annual plans and promotional codes are not currently supported. Monthly subscriptions are open. Subscription payments are processed by Stripe. The seven-day refund terms below are owner-approved. Reading this page does not authorize a charge.
2. Recurring billing and charge timing
A subscription begins when checkout and payment are successfully confirmed. It renews monthly until canceled, charging the payment method authorized at checkout. Review the price, currency, cadence and total before selecting Stripe’s final payment button. Creating an account, checking a disclosure box or visiting checkout alone does not charge you. The initial payment must be verified before workspace access starts.
3. Cancel online
Sign in to Account and choose Cancel renewal. This directly stops future automatic renewal; no survey, support ticket, phone call or retention offer is required. Existing verified access continues through your paid period unless a qualifying refund or another valid access restriction changes entitlement. Account shows the result and access-through date, and we send a retainable cancellation confirmation. Manage billing remains available for payment methods and invoices.
If you cannot or do not wish to authenticate online, email admin@verellan.com to request cancellation. No support ticket or account login is required to send this request. You can also use identity help without signing in. The owner will verify the request through the existing safe account-support process. Do not provide passwords, codes or full card details. We use the original request time when resolving an unwanted renewal caused by inability to cancel. Closing checkout, signing out or requesting deletion does not itself stop renewal.
4. Seven-day refund policy
For a paid launch, request a full refund within seven calendar days after an initial or renewal charge. No explanation is required. Submit a Billing or refund request through Support with your account email and the charge date; do not include card details. The recorded request time determines whether it is within the window. There is no administrative refund fee.
A full subscription refund also requests cancellation of future renewal. An operator will confirm the refund and the date access ends; sending the request does not instantly change access or payment state. Outside the seven-day window, ordinary cancellation does not prorate the remaining period. We will still correct duplicate, unauthorized or erroneous charges and review material service failures. Any greater refund or withdrawal rights under applicable law remain available.
Approved refunds go back through the original payment method where possible. Processing is manual. After initiation, bank posting can take several business days; support can provide status without promising a bank completion date. A refund is not complete merely because the form returned a reference.
Subscription records and reminders
Before checkout, separately and expressly agree to the monthly automatic-renewal offer. We retain verification of consent for at least three years after consent or one year after contract termination, whichever is longer; an ongoing contract remains under retention. We keep the account association, time, exact offer, policy/offer versions and subscription linkage privately, outside Google Analytics.
After successful subscription verification, we send an acknowledgment containing the monthly offer, cancellation and refund policy and direct account link. We send an annual reminder for continuing monthly subscriptions, identifying Verellan, the charge amount/frequency and how to cancel. Save or print these emails and policy pages. Notices do not change the seven-day refund policy.
5. Failed payments and disputes
Workspace access requires an active, eligible subscription, verified payment coverage and current billing confirmation. Pending, overdue, unpaid, paused, expired or unverified payment states can prevent access. Use Manage billing to update the payment method and review invoices; access resumes when the server verifies an eligible paid state. There is no promised grace period. Account and policy access remain available without an active subscription.
Tell Support about a duplicate or unrecognized charge so it can be investigated. You may also contact your payment provider or exercise lawful dispute rights; contacting us first is not mandatory. A support request does not waive those rights. We do not impose a policy penalty merely for a good-faith complaint.
6. Taxes, fees and price changes
The monthly price is in US dollars. Automatic tax calculation and an added Verellan service fee are not enabled. Your bank may apply its own currency-conversion or international fees. Any applicable taxes or mandatory charges for a paid offer must be disclosed in its checkout total before authorization; this policy does not assert tax registration or tax compliance.
We send a retainable notice with cancellation instructions before a material change takes effect. If an accepted subscription fee changes, we provide notice no less than 7 and no more than 30 days before effectiveness. The current price remains $19/month; no price migration is enabled by these notices. You can cancel before renewal. A policy update does not authorize an undisclosed price change. Read Terms, Privacy and Risk disclosure before subscribing.