Create and verify an account
Use an email address you control and a unique password of 12–128 characters. Account creation requires acknowledgment of the current Terms and Privacy Policy. Creating an account alone does not buy a subscription. Request the verification email from Account and use the one-use link within 15 minutes. Verification and an eligible subscription are required for workspace access.
Sign-in, logout and passwords
Sign-in creates a session lasting up to 24 hours. Sign out on shared devices. Logout ends the current session; other signed-in devices are not automatically logged out by that action. Password recovery sends a one-use link to the registered email if an account needs one. The response intentionally does not reveal whether an email is registered. A completed reset ends all existing sign-in sessions. A new recovery link invalidates the previous link for the same purpose.
Subscription and access
Account and billing pages remain available when a subscription is inactive. The workspace follows server-verified payment and entitlement; a checkout return page, screenshot or local browser setting cannot unlock it. Cancellation normally preserves verified access through the paid period and stops the next renewal. Read Billing and refunds for the exact conditions.
Correction, deletion and email loss
There is no self-service account deletion or email-change control. Request correction, deletion or help with loss of email access through Support. These requests require manual verification and do not automatically transfer an account, delete records, cancel renewal or issue a refund. Cancel renewal directly from Account, or request cancellation and identity help if you cannot authenticate. Records needed for billing, security or legal obligations may need to be retained as explained in Privacy.
Suspected compromise
If you still control your email, reset your Verellan password promptly and secure the email account as well. Contact Support with the approximate time and nature of the issue, without sharing passwords, reset links or financial credentials. If a trading/brokerage account is affected, contact that provider directly; Verellan cannot block broker orders or act as an emergency trading desk.